Your Sales, Service, and Ownership Questions, Answered

This page covers the questions we hear most at Genesis of Cool Springs, from model comparisons and CPO to how the valet service and ownership programs work.
Location and Hours
Where is Genesis of Cool Springs located? +
Genesis of Cool Springs is currently at 225 Comtide Court in Franklin, TN 37067, in the Cool Springs corridor south of Nashville. The dealership serves buyers from Franklin, Nashville, Brentwood, and Spring Hill. Note: a new Genesis facility is currently under construction and the address and hours information will be updated once the new location opens. For current hours, visit the hours and directions page.
Models and Features
What Genesis models are currently available at Genesis of Cool Springs? +
How does the Genesis GV70 compare to the GV80 for Nashville-area luxury SUV buyers? +
The GV70 is a compact luxury SUV with sharper, driver-focused dynamics and a more intimate cabin, the better choice for buyers who prioritize handling character and a sportier presence on the road. The GV80 is a full-size luxury SUV with a considerably larger cabin, available third-row seating, and a more formal ride suited to buyers who want maximum interior space and a composed long-distance experience. Both are available with electrified powertrains for buyers evaluating their options in the premium EV segment.
What fully electric Genesis models does Genesis of Cool Springs carry? +
Genesis of Cool Springs carries the GV60 and the Electrified GV70 as dedicated electric models. The GV60 is Genesis's purpose-built EV platform, while the Electrified GV70 offers the familiar GV70 body and cabin with a fully electric powertrain. Browse Genesis EV inventory here.
How does the Genesis G80 compare to the G90 for luxury sedan buyers? +
The G80 is Genesis's mid-size luxury sedan, well-equipped and positioned to compete at a price point that consistently undercuts its segment rivals. The G90 is the flagship, with a longer wheelbase, a more commanding rear-seat presence, and flagship-level standard features that place it directly against the S-Class and 7 Series. For buyers who are the vehicle's primary driver, the G80 is the more driver-focused choice. For buyers who spend more time in the rear seat, the G90's proportions and standard features make the step up worth it.
What is Genesis CPO and what does certification cover? +
Genesis Certified Pre-Owned vehicles pass a rigorous multi-point inspection conducted by Genesis-trained technicians and receive a 2-year/unlimited-mile limited warranty from the certified purchase date, plus the balance of the original factory warranty if applicable. CPO also includes 24-hour roadside assistance and a CARFAX vehicle history report. Genesis CPO vehicles may qualify for standard new-car financing rates through Genesis Financial Services. Ask the finance team for current terms and eligibility. Learn about Genesis CPO here.
What technology and driver assistance features are standard across the Genesis lineup? +
Genesis vehicles come standard with a full set of driver assistance and connectivity features, including forward collision avoidance, lane keeping assist, blind spot collision warning, rear cross-traffic collision avoidance, and driver attention warning. Higher trims and specific models add highway driving assist, remote smart parking assist, and multi-view camera systems. The brand's Connected Services platform integrates remote access, navigation with live traffic, and over-the-air software updates. Explore the Genesis model lineup here.
Service and Maintenance
How does the Genesis valet service work at Genesis of Cool Springs? +
Genesis of Cool Springs coordinates vehicle pickup directly from your home, office, or another location of your choosing. The dealership's team handles the service and returns the vehicle when complete. For buyers in Franklin, Nashville, and Brentwood who cannot easily lose a vehicle for a morning, the valet experience eliminates the logistics entirely. Schedule service or valet here.
Does Genesis of Cool Springs use Genuine Genesis parts for all service and repairs? +
Yes. Genesis of Cool Springs uses Genuine Genesis parts for all service and repairs, maintained by technicians trained specifically on Genesis vehicles. Genuine parts are engineered for your specific model's tolerances and performance requirements rather than adapted from generic aftermarket sources. Learn about the service center here.
What Genesis ownership programs come with a new vehicle purchase? +
New Genesis vehicles include a comprehensive warranty package: 5 years or 60,000 miles basic coverage, 10 years or 100,000 miles powertrain coverage, 7 years or unlimited miles anti-perforation coverage, and 5 years of Genesis Connected Services. Roadside assistance is included for 5 years with unlimited mileage. Genesis's ownership approach also includes the valet service experience and access to Genesis Accessories through the ownership portal. Learn about the Genesis ownership experience here.
Financing and Trade-In
How do I apply for financing or customize my payment at Genesis of Cool Springs? +
Genesis of Cool Springs offers a secure online financing application and a payment customization tool that lets you explore loan and lease options before visiting. The finance team works with Genesis Financial Services and other lenders to provide competitive terms across purchase, lease, and CPO financing scenarios. Apply for financing here.
Can I get an instant cash offer for my current vehicle at Genesis of Cool Springs? +
Yes. Genesis of Cool Springs uses a KBB Instant Cash Offer tool that provides a trade-in valuation with no obligation to purchase. The offer is valid for 7 days and can be applied toward a new or certified pre-owned Genesis, or redeemed for cash. Get your instant cash offer here.
About the Dealership
What is the Genesis Inspiration Foundation? +
The Genesis Inspiration Foundation is Genesis Motor America's philanthropic arm, providing scholarships to students in financial need pursuing degrees in arts, music, athletic, and academic disciplines. Genesis of Cool Springs participates in the foundation's programs as part of the brand's broader community commitment. Learn about the Genesis Inspiration Foundation here.
What makes Genesis of Cool Springs a distinct option for luxury buyers in Williamson County? +
Genesis of Cool Springs offers the full Genesis lineup, sedans, SUVs, and electrified models, in a market where the brand's combination of standard luxury features, long powertrain warranty coverage, and CPO financing parity with new vehicles is not common at this price point. For Franklin and Nashville buyers who are evaluating Genesis against European luxury alternatives, the dealership's service team can work through those comparisons directly, with no upsell pressure and a focus on matching the right model to the right buyer. Learn more about the dealership here.
Still have a question?
The team at Genesis of Cool Springs is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.